Terms of Sale

These general terms and conditions of sale (the "General Conditions") govern the methods and conditions of sale of VE.CA Srl products (the "Products"). All contracts for the sale of Products by VE.CA Srl to third parties (the "Customers") are governed by these General Conditions, which form an integral and substantial part of every proposal, order, and confirmation of purchase order of the Products themselves. The terms of sale applicable to your order are those in force on the date of the order itself.

1. Products: prices and characteristics

1.1 Unless otherwise indicated, the prices of the Products published by VE.CA Srl are inclusive of VAT. The prices of the Products published from time to time by VE.CA Srl cancel and replace the previous ones and are subject to the actual availability of the Products. VE.CA Srl reserves the right to confirm or modify the prices of the Products published on its website at the time of confirmation of the Customer's order.

2. Orders - Invoicing

2.1 All purchase orders for Products sent to VE.CA Srl must be complete in all their parts and must contain all the elements necessary for the correct identification of the ordered Products. Each order of Products sent to VE.CA Srl constitutes a contractual proposal from the Customer and, therefore, will be binding for VE.CA Srl only if confirmed by it by acceptance. The fulfillment of the order by VE.CA Srl is equivalent to confirmation and obligation to accept it. In case of non-acceptance of the goods, no refund will be made. 

2.2 VE.CA Srl reserves the right not to accept incomplete or improperly completed orders. In case of non-fulfillment of the order by VE.CA Srl (if due to unavailability of the Products ordered by the Customer), VE.CA Srl will promptly inform the Customer, refunding any amounts already paid for the unfulfilled supply. In such case, the Customer will not be entitled to any refund or compensation of any kind.

2.3 The fiscal documentation related to the ordered Products will be issued by VE.CA Srl at the time of shipment of the Products to the Customer. If the Customer holds a VAT number and wishes to receive an invoice in their name, they must provide the VAT number with all their details at the time of registration. Otherwise, VE.CA Srl will not issue a fiscal invoice, but only a fiscal receipt.

3. Delivery of Products

3.1 All delivery costs of the Products are borne by the Customer. Deliveries are normally made through couriers (BARTOLINI - ARCO); delivery is made at street level, meaning the courier's only task is to unload the goods outside the shipping location.
It is possible to request porterage service to the floor by writing an email to info@veca-italy.it, which will be quoted by the transport company; this will have an additional cost based on the total weight/volume of the material, the delivery floor, and the presence or absence of an elevator. It is advisable to also indicate the delivery city, as this service is not available throughout Italy.
The porterage service includes only the transport of the products to the floor by two operators; unpacking of the goods and assembly are not included.

3.2 The delivery times indicated by VE.CA Srl refer to Products available in its warehouses and, although carefully evaluated, are not binding for VE.CA Srl, which may subsequently confirm or modify them according to its actual needs. Any delivery delays of less than 20 (twenty) days do not entitle the Customer to refuse delivery of the Products or to claim compensation or indemnities of any kind.

3.3 Special delivery conditions and terms must be previously agreed between the Customer and VE.CA Srl and accepted in writing by VE.CA Srl.

3.4 IMPORTANT: SIGN WITH RESERVATION OF INSPECTION! Whether your package was intact or visibly damaged at the time of delivery, it is necessary to sign the delivery note with reservation of inspection. This means that the recipient of a good reserves the right to verify the integrity of the goods even at a later time and that, in case of damage caused during transport, the courier will be held responsible. The courier, by law (art. 1693 CC), is responsible for damages caused to the goods from the moment they receive them until the moment of delivery. If you accept without reservation, you will sign a document stating that the package arrived in perfect condition; in that case, it will not be possible to obtain a replacement or refund. Therefore, at the time of signing the delivery note or the electronic PAD, also write that you accept with reservation of inspection.

4. Product warranties - Technical assistance

4.1 VE.CA Srl guarantees only the physical integrity of the Products at the time of delivery. Any defects covered by the VE.CA Srl Warranty must be reported by the Customer, under penalty of forfeiture, within and no later than 5 (five) days from the delivery date, by sending an email with attached photographic evidence to info@veca-italy.it. In case of activation of the VE.CA Srl Warranty, the Customer will be entitled only to the replacement of the damaged Products upon their return, excluding the Customer's right to compensation for any damage, including further damages. Shipping costs necessary for the replacement of Products are borne by VE.CA Srl.

4.2 Without prejudice to the provisions of the previous article 4.1, VE.CA Srl does not provide any warranty on the Products other than that provided by the individual Manufacturers. In particular, VE.CA Srl does not guarantee the compatibility of the Products with other products or equipment used by the Customer, nor does it guarantee the suitability of the Products for the specific use intended by the Customer.

5. Right of withdrawal 

5.1 Pursuant to art. 5 of Legislative Decree 206/2005, the Customer (if qualified as a "consumer" pursuant to art.1 letter b) of Legislative Decree May 22, 1999 no. 185) has the right to withdraw from the contract and return the ordered Products, without any penalty and without specifying the reason, within 5 (five) working days from receipt of the Products themselves. The refund will be made within 5 (five) working days. The right of withdrawal is provided only for standard products of VE.CA. Srl. For custom-made products, products with customer customizations, or not listed on the VE.CA. Srl website or catalog, there will be no right of withdrawal.

5.2 The right of withdrawal referred to in the previous article 5.1 must be exercised by the Customer, under penalty of forfeiture, by sending an email to "info@veca-italy.it" - VE.CA. Srl - Via Aldo Moro, 8/10 - 60022 - Castelfidardo (AN), within 5 (five) working days from receipt of the Products. 

5.3 All returns (which must be perfectly intact, with the related pallet) must be authorized by VE.CA Srl Customer Service, which will issue a return authorization number (RMA). Once the RMA number is received, the Customer may send back the Product to the following address: VE.CA Srl Via Aldo Moro, 8/10 - 60022 - Castelfidardo (AN). Cash on delivery packages will not be accepted.

For RETURNS due to non-delivery caused by the customer's absence at the provided address, for goods or products received damaged due to poor packaging by the customer or for the lack of a proper pallet, 60% of the value of the goods will be deducted from the refund we will make to the customer, as well as the return shipping costs if charged to the courier sent by Ve.Ca. srl. Returns can only be made in case of arrival of damaged goods (transport) or description not matching the item. Returns are not accepted for custom-made products, except in the previously mentioned cases.

5.4 Once the Products are received (and their integrity verified), VE.CA Srl will promptly credit the Customer with the cost of the returned Products (as indicated on the invoice), withholding the amount of shipping costs which will remain definitively borne by the Customer. Without prejudice to the possible applicability of mandatory legal provisions protecting consumers (as defined pursuant to art.1 letter b) of Legislative Decree May 22, 1999 no. 185), any dispute related to these General Conditions will be subject to the exclusive jurisdiction of the Court of Ancona. Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read, understood, and specifically accepts the following clauses of the VE.CA Srl single-member company's General Terms of Sale: 1.1, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.1, 4.2, 5.1, 5.2, 5.3, 5.4

Payment methods:

PAYPAL and CREDIT CARDS

PAYMENT BY BANK TRANSFER: You can pay for your purchases by sending a bank transfer made out to:

VE.CA Srl single-member company UNICREDIT AG.CASTELFIDARDO

IBAN:IT39A 0200837281000400630226

ABI 02008

CAB 37281

ACCOUNT 400630226

CASH ON DELIVERY PAYMENT: The cash on delivery payment option can be selected for amounts up to a maximum of €300.00 and allows you to pay the amount due at the time of delivery only and exclusively IN CASH. not by CHECK

SHIPPING WITHIN ITALY: Shipping prices are €15.00, with delivery expected at street level (porterage service on request can be added for a fee), if payment is made in advance. If the cash on delivery payment method is chosen, an additional fee of €15.00 applies, for a total of €30.00 for shipping costs.

INTERNATIONAL SHIPPING: Shipping prices outside Italy range from €40.00 to €70.00, depending on the weight of the pallet to be shipped. Cash on delivery payment is not available, nor is porterage service to the floor for deliveries outside Italy.